Refund policy

Puppy Stash Return & Refund Policy

We want you and your pup to be happy with your order. Most eligible items may be returned within 30 days of delivery.

To qualify for a return, the item must be unused, unworn, and in the same condition in which it was received, with original packaging when applicable. Proof of purchase may be required.

Before sending anything back, please contact Puppy Stash. Because our products may be fulfilled by different partners, the correct return address and instructions can vary by item. Returns sent without authorization may not be accepted.

Damaged, defective, or incorrect items
Please contact us as soon as possible if an item arrives damaged, defective, or incorrect. Include your order number and photos when possible so we can help resolve the issue.

Non-returnable items
Certain items may not be eligible for return, including personalized or custom-made products, opened personal-care or grooming products, gift cards, and items marked final sale. Additional restrictions may apply based on the fulfillment partner.

Exchanges
The fastest way to exchange an item is to contact us regarding the original purchase. Once the return is approved, you may place a new order for the replacement item.

Refunds
Once an approved return is received and inspected, we’ll notify you whether the refund has been approved. Approved refunds are issued to the original payment method. Your bank or card provider may require additional time to post the refund.

European Union orders
Where required by applicable law, customers in the European Union may have additional cancellation or return rights, including a 14-day cooling-off period.

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Refund policy